Services

Keep enterprise hardware running — with a desk that answers

Maintenance, spare parts, warranty handling and logistics for refurbished and installed enterprise IT — the same operations desk that prices lots and supplies hardware.

Maintenance

Spare parts

Warranty

Logistics

Capability

Four lines of support behind every shipment

Industry-standard service coverage for enterprise servers, storage and networking — scoped to what purchasing and operations teams actually need after the quote.

Hardware maintenance & break/fix

Diagnose, replace, restore — with clear ownership.

Remote triage and on-site coordination for servers, storage and networking. We align fault isolation with spare status so downtime windows stay predictable for production systems.

Spare parts supply & RMA

Critical parts where your racks live.

FRUs and common assemblies sourced against major platforms. Dedicated spare plans for priority customers, with RMA paths that keep serials, packing and return logistics documented.

Warranty & service documentation

Paper trail your auditors can follow.

Standardized visit records — activities, configuration notes and environment changes — reviewed with your team. Reports stay on file so purchasing and ops share one account of what was done.

Installation, logistics & handover

From dock to rack without black holes.

Packing guidance, inbound scheduling and handover checks for refurbished supply or refresh projects. We coordinate with your site contacts so equipment arrives ready for install — not a mystery pallet.

Engagement

How support moves once you write

One accountable thread from first message to closed ticket — same desk as purchasing and buyback.

Scope the ask

Model, site, urgency and warranty status.

Assign owner

One engineer or ops lead stays on the thread.

Parts & plan

Spares, RMA or visit window confirmed in writing.

Execute

Remote or on-site work with documented changes.

Close & file

Signed service note retained for both sides.

Coverage

Spare parts footprint across China

Major-city coverage for faster FRU turns. Priority customers get dedicated spare plans mapped to their sites — so response is planned, not improvised.

Beijing

Shanghai

Guangzhou

Shenzhen

Chengdu

Xi’an

Chongqing

Hohhot

Shenyang

Mission-critical spares

Planned stock for the platforms you run — not a generic catalog dump.

Warranty

After-sales essentials

Clear rules keep RMA and warranty claims moving. Manufacturer-fault cases under valid warranty are handled without charge when documentation matches the unit.

Keep the warranty voucher intact — unsigned, unstamped or altered vouchers are not accepted.
Serial number and product name must match the voucher and the physical unit.
Return the defective device with the correct voucher when opening a claim.
Service visits produce written records retained by both parties.

Have ready before you write

Company and site contact
Model / serial / fault symptom
Warranty or contract reference
Preferred response window

Or call +86 158 0127 8396 · info@sunspike.net

Need hardware, a buyback, or the service desk?

One company — purchase, buyback and support routed to the right specialist.